At Getbite app, we strive to provide you with the best possible experience when ordering food from our platform. However, we understand that sometimes things may not go as planned. In such cases, we have established the following refund policy to ensure your satisfaction:

1. Order Accuracy Issues:

   • If you receive an order that is incorrect, incomplete, or does not meet your expectations, please contact our customer support team immediately. We will work with you to resolve the issue promptly.
   • In the event of order inaccuracies caused by the restaurant or delivery partner, we may offer a refund, credit, or replacement order at our discretion.

2. Order Delays:

   • While we strive to deliver your food in a timely manner, unforeseen circumstances such as traffic, weather conditions, or high order volumes may cause delays.
   • If your order is significantly delayed beyond the estimated delivery time, please reach out to us, and we will investigate the matter and provide appropriate compensation, which may include a refund or credit towards your next order.

3. Order Cancellation:

   • You may cancel your order without any charge if it has not yet been confirmed by the restaurant or dispatched by the delivery partner.
   • If you cancel your order after it has been confirmed or dispatched, you may be subject to a cancellation fee or partial refund, depending on the circumstances.

4. Payment Disputes:

   • If you believe you have been charged incorrectly for your order, please contact our customer support team with details of the issue. We will review your case and, if necessary, initiate a refund for any overcharges or billing errors.

5. Refund Processing:

   • Refunds will typically be processed back to the original form of payment within 2 business days, depending on your bank or payment provider’s processing times.
   • If you paid using our in-app wallet or credits, refunds will be credited back to your account balance for future use.

6. Exceptions:

   • Certain items, such as perishable or customized food items, may not be eligible for refunds unless they are defective or damaged.
   • Refund eligibility for promotional offers, discounts, or vouchers may vary and will be determined based on the terms and conditions of the offer.

7. Contact Us:

   • If you have any questions or concerns regarding our refund policy or need assistance with a refund request, please don’t hesitate to contact our customer support team. We’re here to help!

Getbite reserves the right to update or modify this refund policy at any time without prior notice. By using our platform, you agree to abide by the terms and conditions outlined in this policy.